Posts

Everybody needs a Sadie

G’day, bonjour, guten tag, now then, alreeeet.

An interesting thing happened today. I made a call to the Sky call centre as I’m very unhappy that they keep increasing their prices. Every few months they’d contact us trying ot offer us these “amazing deals”, admittedly some of them were pretty good so we got Sky Cinema, Sky Sports, Sky F1. Little did we know when we upgraded to these “special offer packages” that they all had different end dates so every couple of months our bill would be hiked. When we first joined Sky back in October 2022 we were paying £48 per month. This month it hit £93 and next month it will be £134.90. Naturally I’m not happy with a 281% increase of my bill in just 18 months. So, I made that call to cancel my contract.

As is usual with all these “service providers” they always try to get you to stay by offering you a new “special deal” that’s valid “today only”. Sky is no different.

“Before we cancel your contract, sir, I’d like to check to see what special deal I can offer you so you can continue to enjoy the service you love.”

I wouldn’t say I “love” the service but I’ve not had reason to complain – until today with their £41.90 price hike.

“I can offer you everything you’re currently enjoying for the great low price of £118.”

“£118 you say?”

“Yes sir, you’d be saving £800 a year by agreeing to this new contract.”

“Maths isn’t your strong point is it‽ I think you’ll find that there is no saving whatsoever because March’s bill is £93 and you’re offering me April’s bill for £118, an increase of £25 per month. No thank you, please cancel my account.”

“OK sir, let me just see what else I can offer you.”

“No, please just cancel my account.”

“Bear with me sir…OK I can offer you everything you’re currently enjoying for the great low price of £116. How does that sound?”

“No you’re still not getting it are you? That’s still £23 more than I’m currently paying. Please cancel my account.”

“Hold on sir… I can offer you everything you’re currently enjoying for the amazingly low price of £115. Is this agreeable to you?”

“What part of ‘please cancel my account’ do you not understand?”

After another few minutes of disagreements I managed to get it down to just £20 more than my current contract at which point Sadie intervened and practically screamed at the woman. We have now cancelled our contract and we have also been discounted, in full, the early termination fees which amounts to a saving of £1079.20.

The moral of the story is: get yourself a Sadie.

If anybody needs to hire Sadie to save yourself some money let me know.

The conversation ended with the adviser calling me Julie and telling me to enjoy my weekend. Bearing in mind it is Sunday night and the last time I checked I’m not called Julie.

So how’s your day been?

Originally published on my Colonel Cuppa’s Cuppa Club website

Photo credit: guvo59